Return & Refund Policy

Effective from 1 August 2026. If something does not fit or is not what you expected, you can send it back. This policy is in addition to your rights under the Consumer Protection Act, 2019, which are not affected by anything here.

1. The window

You have 15 days from delivery to request a return.

2. Condition

Items must come back unworn and unwashed, with their tags attached and in their original packaging, in a condition we can reasonably resell. We may decline a return, or reduce a refund, if an item comes back worn, washed, altered, marked or without its tags. This does not apply where the item is faulty or is not what you ordered.

3. What cannot be returned

Items made or altered to your specification, and anything sealed for hygiene reasons where the seal has been broken, cannot be returned unless faulty.

4. How to start a return

Write to contact@bemount.in with your order number and what you would like to do. We will confirm the return and arrange collection where a reverse pickup is available for your PIN code; where it is not, we will tell you how to send the parcel back.

5. Refunds

Once the returned item reaches us and passes inspection, we refund to the original payment method. Refunds are usually issued within three to five working days of inspection; how long the money then takes to appear depends on your bank or card issuer. For cash-on-delivery orders we refund by bank transfer to an account you nominate, since there is no original payment instrument to credit.

Where an order qualified for free delivery only because of an item you have returned, we may deduct the delivery charge that would otherwise have applied.

6. Exchanges

The quickest way to change a size or colour is to return the item for a refund and place a new order, so the size you want is not sold in the meantime. Tell us if you would prefer a direct exchange and we will arrange it where stock allows.

7. Faulty, damaged or wrong items

If an item arrives faulty, damaged or is not what you ordered, tell us within 48 hours of delivery with photographs. We will collect it at our cost and replace it or refund you in full, including any delivery charge you paid. Nothing in this policy limits your statutory remedies for goods that are not of satisfactory quality.

8. Cancelling before dispatch

You can cancel an order at no cost any time before it is dispatched. Write to contact@bemount.in as soon as you can. Once a parcel has left us, the return process above applies.

9. Complaints

If you are unhappy with how a return has been handled, our Grievance Officer, Bemount Head office, can be reached at contact@bemount.in. We acknowledge within 48 hours and aim to resolve within one month.